Answers to your legal and account questions
You own your account balance, can withdraw your funds at any time, and can request your personal data or request account closure without penalty. Your withdrawal rights depend on local law where you play from. We honour all legitimate withdrawal and account-closure requests within one business day.
Email our support team with your account username and the phrase 'data request'. We compile your data file and send it to your registered email within five business days. You may also request deletion of your data subject to any outstanding account balance or dispute.
Inactive accounts remain open and your balance is preserved. We do not expire or forfeit balances due to inactivity. However, your account may be flagged for security review if login attempts detect unusual patterns from new locations.
Yes. Contact our support team with your transaction ID and reason for dispute within 30 days of the transaction. Our payment team investigates within two business days and replies with the outcome via email. Disputes involving DANA, OVO, GoPay or QRIS may also be escalated to the payment provider.
No. Your account data is shared only with payment processors (for deposit and withdrawal clearing) and where required by law. We never sell your data. Payment partners are bound by confidentiality agreements and process data only to complete your transaction.
Open account settings, scroll to 'Account Closure', and submit the form. Any remaining balance is paid out to your linked payment method within one business day. After closure, your account cannot be reopened; you must create a new one if you want to return.
Notify support immediately via live chat or email with your account username. We freeze your account, verify your identity, and help you regain access. Any fraudulent transactions within 24 hours of the compromise are reviewed for reversal depending on local law.
